How can we help you?

Technical support

For payment and membership irregularities, please contact our Support Team who will be able to assist you further.

We encourage members to only use one profile when using The Love Club. Our aim is for members to take part in an active, supportive and authentic community and that means taking action on fake profiles. We take precautions to guard against multiple accounts and have implemented technology to allow us to detect multiple account set-up and fraudulent activity.

Use our 'Report Member' feature to bring suspicious accounts to our attention, or please contact our Support Team who will be able to assist you further.

For further assistance, please contact our Support Team who will be able to help you with your inquiry.

There may be numerous reasons why your credit card may not be accepted when upgrading or purchasing credits. Expired cards, technical issues with banking institutions as well as input errors are just some of the reasons that we have encountered. If you suspect there is a technical issue with the payment processing gateway on this web site, please contact our Support Team who will be able to assist you further.

There may be numerous reasons why your credit card may be refused or not accepted when upgrading or purchasing credits. Expired cards, technical issues with banking institutions as well as input errors are just some of the reasons that we have encountered. If you suspect there is a technical issue with the payment processing gateway on this web site, please contact our Support Team who will be able to assist you further.

We are constantly looking at ways to improve user experience and make it easier for our members to make valuable connections. From time to time we make changes to website functionality to improve the experience of our members. If you have suggestions on ways we can improve your experience on The Love Club, please let our Support Team know who will be happy to pass on your suggestions to our development team.

We take all reasonable precautions to maintain the security of the website and to protect it from unauthorised access, use or alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorisation controls. We use Hyper Text Transfer Protocol Secure (HTTPS) which is a secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to. The 'S' at the end of HTTPS stands for 'Secure'. It means all communications between your browser and the website are encrypted. For further information please see our Terms of Use and Privacy Policy.

You are responsible for maintaining the confidentiality and security of your login and password. You are wholly responsible for all activities that occur under your login and password. Please contact our Support Team if you suspect any unauthorised use of your login or password. Please ensure that you exit from your account at the end of each session.

Your account will remain active and visible to other members unless you choose to terminate your account. In most circumstances it should just be a matter of signing in with the email address that you created your account with and your password. If you do not remember the password to your account, please reset your password by selecting Support Team during the sign in process. If your account is still active we will send you an email that will assist you to change your password. For further information and help accessing your account please contact our Support Team who will be able to assist you further.

For further information about advertising opportunities please contact our Support Team who will put you in touch with the right people.

If another member is being threatening or abusive to you we recommend that you block the member in question so that you automatically reject any further communications from that member. To block a member, please visit the member’s profile and select the icon in their profile summary bar and select 'Block'.

To report a member visit their profile and select the icon and select 'Report Member'followed by the reason for your report. Alternatively, you may also report a member by contacting our Support Team who can assist your further.

To make a suggestion or give feedback about website functionality, please contact our Support Team who can assist your further.

To make a complaint, please contact our Support Team who can assist your further.