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Account settings

Hey there! Are you sure you want to leave us? We'll miss you a lot!

Account closure is permanent - consider taking a break instead.

Take a break:

  • Reinstate your account in the future without starting from scratch
  • Your profile will remain invisible to other users
  • Your profile will not appear in searches
  • Other members, including those you have previously contact will be unable to contact you
  • Remaining credits & VIP membership will remain frozen until you choose to reactivate your account
  • Auto-renewal payments will be frozen until you choose to reactivate your account

Close account

Close your account by selecting the 'Account Settings' icon. On the left-side menu, select 'Take a break or Terminate account', then select 'Terminate your account'.

Use this feature if you wish to temporarily take a break from The Love Club. You can still come back and access your profile when you return and want to activate it.

Take a break:

  • Reinstate your account in the future without starting from scratch
  • Your profile will remain invisible to other users
  • Your profile will not appear in searches
  • Other members, including those you have previously contact will be unable to contact you
  • Remaining credits & VIP membership will remain frozen until you choose to reactivate your account
  • Auto-renewal payments will be frozen until you choose to reactivate your account

Take a break or suspend your account by selecting the 'Account Settings' icon. On the left-side menu, select 'Take a break or Terminate account' and select 'Take a break'

Hey there! Are you sure you want to leave us? We'll miss you a lot!

Account closure is permanent – we recommend taking a break instead.

Take a break:

  • Reinstate your account in the future without starting from scratch
  • Your profile will remain invisible to other users
  • Your profile will not appear in searches
  • Other members, including those you have previously contact will be unable to contact you
  • Remaining credits & VIP membership will remain frozen until you choose to reactivate your account
  • Auto-renewal payments will be frozen until you choose to reactivate your account

Close account

Close your account by selecting the 'Account Settings' icon. On the left-side menu, select 'Take a break or Terminate account', then select 'Terminate your account'.

Learn more about managing member notifications.

Use this feature if you don't want other members to know if you are online. Your profile will still be visible, but it will not indicate that you are online.

To deactivate the 'Online Now' feature, select the 'Account Settings' icon. On the left-side menu, select ‘Privacy' and un-check the box 'I want other members to know when I am online.

Change your account name by selecting the 'Account Settings' icon. On the left-side menu, select 'Account' where you can change your 'Account name'. You will be prompted to enter your password to confirm your identity. Ensure you select 'Save' to ensure your settings are updated.

Update your password by selecting the 'Account Settings' icon. On the left-side menu, select 'Account' where you will have the option to 'Update your password'. You will be prompted to enter your password to confirm your identity, followed by your 'New password'. Ensure you select 'Save' to ensure your settings are updated.

Before proceeding it’s worthwhile noting that if you decide to change the email address associated with your account you will be asked to verify your account again. To ensure your account remains secure we will also ask you to submit your password before updating it.

Change your email address by selecting the 'Account Settings' icon. On the left-side menu, select 'Account' where you have the option to 'Update your email address'. You will be prompted to enter your password to confirm your identity. Ensure you select 'Save' to ensure your settings are updated.

It's not possible to make your profile invisible. The only circumstance where your profile will be invisible to other users is when you ‘Take a Break’ from using The Love Club. Besides, what's the point in being invisible if you are looking for love?

When you 'block' a member that member will not be able to contact you. When you ‘Ignore’ a member, it removes the member’s profile from your search and browse lists and will not appear in your search results or matches.

Blocking a member means that you automatically reject any further communications from that member. It also means that your shared information with the blocked member will be deleted, including messages, and favourite lists (if they are on it). The member's profile will also not appear in searches you perform.

Use this feature if you need to block another member from viewing your profile or contacting you.

To block a member, please visit the member’s profile. Click on the icon in their profile summary bar and select 'Block'. To 'Un-Block' a member, click on the 'Account Settings’ icon in the summary bar at the top of your profile page. On the left-side menu, select 'Account', then 'Blocking', followed by 'Manage'. Please check the box beside the person you wish to delete and then select 'Delete'.

Manage your blocked lists by clicking the 'Account Settings' icon located in the profile summary bar at the top of your profile page. On the left-side menu, select 'Blocking' and you will have the option to review other members you have blocked or remove them from your blocked lists by un-checking the box of the member you wish to remove.

If you are using a public or work computer, we recommend that you log out when you have finished using The Love Club, to ensure your information remains confidential.

To Logout from The Love Club click the icon in the top right-hand corner of the section with your profile name & thumbnail image.

To ensure your account name and password are saved by your browser, ensure that they are typed correctly, maintaining correct use of capitalisation (Check that your ‘CAPS’ key is ‘On’ or ‘Off’). Upon successfully logging on, browsers such as Chrome will ask you if you wish them to remember these credentials - Please select 'Remember'.

Auto-renewals are set up by default when you create your VIP Club Membership to ensure that your site access remains uninterrupted (unless you tell us otherwise).

As a VIP Club Member, you may disable automatic renewal payments by clicking the 'Account Settings' icon located in your profile summary bar at the top of your profile page. On the left-side menu, select 'Payments'. Next to ‘Automatic Renewals’, select 'Manage' , then uncheck 'Renew' next to the membership you wish to turn off. Select 'Save'.

By default all VIP Club Memberships are automatically set to auto-renew. To adjust your settings click on the 'Account Settings' icon located in your profile summary bar at the top of your profile page. On the left-side menu, select 'Payments'. Next to 'Automatic Renewals', select 'Manage'. Please check 'Renew' next to the membership you wish to automate payment for. Select 'Save'.

A range of payment options are available for purchasing credits or VIP Club Membership - including; Credit Card, BPAY, Cheque & Money Order. For further information or to make a payment click the 'Account Settings' icon located in your profile summary bar at the top of your profile page. On the left-side menu, select 'Payments', then select your existing membership where you will be presented with options to upgrade your account as well as the various payment options available.

If you're not receiving emails from us, it’s likely that junk filters may be automatically sending our emails to your junk folder or spam folder. In most cases, it should be as easy as adding no-reply@theloveclub.com.au to your ‘Safe-Senders’ list

Here are some instructions from some popular email services.

Hotmail Users

  • Log in to your Hotmail account.
  • Click on the ‘Option’s’ link.
  • Click ‘Mail’ which is located on the left-hand side menu.
  • Click the ‘Junk email protection’ link.
  • Click ‘Safe list’.
  • Enter Theloveclub.com.au in the text field and click ‘Add’.

Gmail Users

There isn't a ‘Safe Sender’ list in Gmail as such. If you are worried about emails from The Love Club ending up in you spam folder, please try the following

  • Add no-reply@theloveclub.com.au to your contact list. Gmail will deliver messages from members of your Contacts List to your inbox, unless they know with high confidence that it is spam.
  • Create a filter so that messages from The Love Club are not sent to Spam. Open up a message from The Love Club. From the drop-down menu next to the reply button, click on "Filter messages like this". On the page that appears, click on "Create a filter with this search" link, on the next page, check the box next to "never send to Spam" and click on the blue ‘Create filter’ button.
  • If you notice that one of our emails has reached your spam folder, please select the 'Not Spam' icon directly above the email.

Yahoo Users

  • Log in to your Yahoo account.
  • Click the 'Addresses' tab.
  • Click ‘Add Contact’.
  • In the Name section add The Love Club – (@theloveclub.com.au).
  • Ensure you ‘Save Contact’ and select ‘Done’ when completed.

For further assistance, please contact our support team who can assist your further.

You may report another member to our support team by visiting their profile and selecting the icon with 3 dots which is located in their profile summary bar. Select 'Report Member' and select an appropriate reason for your report.

Alternatively, please contact our support team who will be able to assist you further.

To re-set your password, select 'Forgotten password?' from the sign-in page and enter your email address. We will email you a request to reset your password. Alternatively, you may sign-in via your Facebook page.

Depending on your email service provider, The Love Club emails may occasionally get blocked. If you don’t receive our email to re-set your password, first check your spam folder. If you don’t see the email in your spam folder, in most cases, it should be as easy as adding no-reply@theloveclub.com.au to your ‘Safe-Senders’ list.

If you still need help, you can contact our 'support team' who will be able to assist you further.